Frequently Asked Questions

Everything you need to know about working with Light Within Psychology. If you can't find your answer here, please get in touch.

›Who do you work with?

Light Within Psychology supports children, adolescents, adults, and families. We help with anxiety, depression, emotional regulation difficulties, trauma, behavioural challenges, relationship stress, and neurodevelopmental differences.

›What is a Medicare rebate and how do I get one?

A Medicare rebate is a partial refund from the Australian government that covers part of the cost of your psychology session. Agape Nada is a Medicare provider, so you may be eligible for a rebate if you have a Mental Health Treatment Plan and referral from your GP. With a plan, you can access up to 10 subsidised sessions per calendar year. Simply speak with your GP to arrange a referral before your first appointment, and bring it along — we'll process the rebate for you after each session so it's paid back into your account.

›Do you offer telehealth sessions?

Yes. We offer secure telehealth appointments to clients across Australia, so you can access support from the comfort of your home.

›What types of psychological assessments do you offer?

We provide psychological assessments for children, adolescents, and adults, including assessments related to neurodevelopmental differences and behaviours of concern. Assessment reports can be used for school, NDIS, workplace, or other support purposes. Contact us to discuss your needs.

›Is everything I share confidential?

Yes. Everything discussed in session is kept confidential. There are a small number of legal exceptions — for example, if there is a risk of serious harm to you or someone else, or if records are subpoenaed — and your psychologist will explain these at your first appointment.

›How do I book an appointment?

Simply send us an enquiry through the contact form or email info@lightwithinpsychology.com. We'll get back to you to arrange a time that suits you.

›What should I do if I need urgent help?

Light Within Psychology is not a crisis service. If you are in crisis, call Lifeline on 13 11 14, the Suicide Call Back Service on 1300 659 467, or dial 000 or go to your nearest emergency department.

Still have a question?

We're happy to help. Send us an enquiry and we'll respond as soon as we can.

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